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The Mail Manager

Important Note: Remember that if you are using Everyone.Net for your e-mail service, you can't use the Mail Manager to set up e-mail addresses!

How to I set up an e-mail address?
The Mail Manager is pretty easy once you get used to it. First, once you're in the Control Panel, simply click on the "Mail Manager" icon. Then click on "New Address." Pretending you wish to create the e-mail address yourname@domainname.com, you enter yourname in the box that reads: Input Username.

Note: If you're creating a POP account, and you're going to use a mail client (e.g. Microsoft Outlook Express) to read your e-mail, this username that you enter (e.g. yourname) is the username you must give your mail client. If you set up more than one POP account, you will have to check more than one username.

Next, enter the password you would like to assign to that address. You do not have to enter a password if you choose to make this e-mail address a forwarding account. However, because you can make it a POP account also, it asks for a password anyway. Finally, click Add.

In the next screen where is says Click here to edit user yourname, click on the username. Next, if you are creating a forwarding address, uncheck the first box that tells e-mail to go to a POP box and instead check the one that says Forward e-mail addressed to yourname@domainname.com to address(es) outside your domain. Enter the addresses that you would like to forward this address to. Note: If you do not uncheck the first box and it forwards the mail to an outside address as well as a POP account, it may get confused and you may not get your mail at all.

If you want to add an autoresponder, you can do that there also. It is very self-explanatory.

The Mail Manager & E-Mail Clients
Setting up your e-mail client to recieve your e-mail at your POP account.

Microsoft Outlook Express

1. After loading Outlook Express, go up to the top and choose "Tools."
2. Then choose "Accounts" from that drop down list.
3. Choose the "Mail Tab" to view your email accounts.
4. Choose "Add" and then choose "Mail" from the fly out menu.
5. Type in the name you want displayed and click "Next."
6. Click in the radio button (little circle) beside "I have an email address I would like to use" and then type in the e-mail address you want to use: yourname@domainname.com.
7. The next screen asks you for your incoming (POP) and outgoing (SMTP) mail servers. This is what you put:

POP: mail.domainname.com -- Substitute domainname with your domain.
SMTP: mail.yourisp.com -- Substitute you ISP's SMTP servers.

8. The next screen is where you type in your username (yourname) and password for that e-mail account. If you set up an account in the Mail Manager, use the name of the e-mail account and the password that you assigned to it.
9. Click "Next," and then "Finish."


1. Select Tools...Personalities.
2. Right click the left-hand side of the screen. Select "New."
3. The "New Account Wizard" will appear. Type in a name for this account and select "Next>."
4. Select "Create a brand new email account" and select "Next>."
5. Type in your actual name (not your email address) and select "Next>."
6. Type in the email address you wish for people to send email to (this can be an alias or a true POP box). Select "Next>."
7. Type in the true user for this POP box (this is NOT an alias). Select "Next>."
8. Select "POP" for type of incoming mail server. Then type in your domain name in "Incoming Mail Server" field. Select "Next>."
9. Select "Finish."
10. Right-click on the new personality created, and select "Modify."
11. In the "SMTP Server" field, type the name of your local ISP's (such as AOL, Earthlink, AT&T) mail server. Select "OK," and you are ready to go!
(Do not type in your own domain name. Your SMTP services are provided for by your local ISP.)

Netscape Communicator (Messenger)

1. After loading Netscape Messenger, choose Edit -> Preferences
2. Click on Identity
3. Add your personal information.
4. Click on Mail Server.
5. You probably do not need to change the Outgoing Mail (SMTP) Server. The SMTP server should be the server of your local access provider.
6. Virtual Domain Customers should enter their domain name for "incoming mail server".
7. Put your username in the Mail server user name box.

Why must I use my ISP's SMTP server information and not mail.domainname.com?

About 50%-60% of all mail delivery systems, including AOL, Hotmail, Hahoo, Earthlink, etc., cross-check the sending and receiving mail servers of each mail message with an "anti-spam" system called ORBS (http://www.orbs.org). ORBS is a database that is automatically maintained (read: there is no human to call). ORBS randomly checks mail servers around the world and employs a number of questionable techniques to gauge whether or not those mail servers are vulnerable.

If it suspects vulnerability, it immediately "black-lists" those mail servers. The problem is that ORBS is an automated system, with zero notification, and little documentation, guidance, or accountability. Mail servers can easily get wrongly black-listed, and it takes time for the ORBS system to self-correct.

So, if we opened up our mail relay for our customers to be able to use mail.theirdomain.com, then our mail server would eventually be shut out and no ISP would accept anyone's mail that was being sent from our server.

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